Avaya IP Office
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Avaya IP Office 500

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IP Office Control Units

IP Office 403 Processor

IP Office 406V1 Processor

IP Office 406 V2 Processor

IP Office 412 Processor

IP Office 500 V1 Processor

IP Office 500 V2 Processor

IP Office 500 Base Cards

IP500 Combo Card V1

IP500 Combo Card V2

IP500 Analog Phone 2

IP500 Analog Phone 8

IP500 VCM 32 Base Card V1

IP500 VCM 64 Base Card V1

IP500 Legacy Carrier Base Card

IP500 8+UCM Base Card

IP500 TCM 8 Base Card

IP500 Digital Station 8

IP500 VCM 32 Base Card V2

IP500 VCM 64 Base Card V2

IP500 ETR 6 Base Card

IP500 4 Port Expansion Base Card

IP Office 400/500 Daughter/Trunk Cards

IP500 Legacy Base Card

IP400 Analog Trunk Module 4

IP400 PRI 24 T1 Expansion Kit

IP400 Dual PRI 48 T1 Expansion Kit

IP500 ATM4 Daughter Card V1

IP500 PRI 1 Daughter Card

IP500 PRI 2 Daughter Card

IP500 ATM4 Daughter Card V2

IP Office 400/500 Expansion Cards


IP400 Phone 8 V1

IP400 Phone 8 V2

IP400 Phone 16 V1

IP400 Phone 16 V2

IP400 Digital Station 16 V1

IP400 Digital Station 16 V2

IP400 Digital Station 30 V1

IP400 Digital Station 30 V2

IP400 Analog Trunk Module 16

IP500 Digital Station 16

IP500 Digital Station 30

IP500 Phone 30

IP500 Digital Station 16A

IP500 Digital Station 16B

IP500 Digital Station 30A

IP500 Digital Station 30B

IP400 Phone 30 V1

IP400 Phone 30 V2

IP500 ATM 16

IP500 Phone 16

IP Office Voicemail Solutions

Avaya Embedded Voicemail

Serial Port Feature w/VM Pro

IP Office Accessories

IP400 Rack Mounting Kit

IP500 Rack Mounting Kit

IP400 Analog T/M 4 Dust Plate

IP400 PRI 24 T1 Dust Plate

Voice Compression Modules

IP400 VCMs

IP500 VCMs

Avaya 2400 Series Digital Telephones

Avaya 2402 Digital Telephone

Avaya 2410 Digital Telephone

Avaya 2420 Digital Telephone

Avaya 4400 Series Digital Telephones

4400 Single-Line Digital Telephone

4400D Single-Line Digital Telephone

4406D+ 6 Button Digital Telephone

4412D+ 12 Button Digital Telephone

4424D+ 24-Button Digital Telephone

4424LD+ 24-Button Digital Telephone

DSS 4450 Direct Station Selector

Avaya 5400 Series Digital Telephones

Avaya 5402 Digital Telephone

Avaya 5410 Digital Telephone

Avaya 5420 Digital Telephone

Avaya EU24 1XU-A Key Expansion Module

Avaya EU24BL 2XU-A Expansion Module

Avaya 6400 Series Digital Telephones

Avaya 6408D+ Digital Telephone

Avaya 6416D+M Digital Telephone

Avaya 6424D+ Digital Telephone

XM24 24-Button Expansion Module

Avaya 1600 IP Telephones

Avaya 1603 IP Phone

Avaya 1603SW IP Phone

Avaya 1608 IP Phone

Avaya 1616 IP Phone

Avaya BM32 Button Module

Avaya 4600 IP Telephone Series 1

Avaya 4606 IP Telephone (D01)

Avaya 4606 IP Telephone (D02)

Avaya 4612 IP Telephone (D01)

Avaya 4612 IP Telephone (D02)

Avaya 4624 IP Telephone

Avaya 4600 IP Telephones Series 2

Avaya 4602SW IP Telephone

Avaya 4610SW IP Telephone

Avaya 4620 IP Telephone

Avaya 4620SW IP Telephone

Avaya 4621SW IP Telephone

Avaya 4625SW IP Telephone

Avaya 5600 IP Telephones

Avaya 5601 IP Telephone

Avaya 5602SW IP Telephone

Avaya 5610SW IP Telephone

Avaya 5620SW IP Telephone

Avaya 5621SW IP Telephone

Avaya IP Office Wireless Solutions

Avaya 3810 Wireless Telephone

IP Office RFA (Feature Licenses)

IP500 Licenses

IP Office Edition Licenses

SIP Trunking Licenses

VPN Phone Licenses

IP Endpoint Licenses

Voicemail Pro & VM Feature Licenses

User Licenses

Welcome to Telephone Man of America's Avaya IP Office 500 web page!


America's best small business phone system!  Avaya phone systems were formerly made by Lucent Technologies and prior to that AT&T.

Call The Telephone Man of America at 863-614-1900


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I would recommend the Avaya IP Office 500V2 phone system.

 When considering a phone system Key to me is Availability of parts and Availability of support AND AVAYA IP OFFICE HAS BOTH!.


AVAYA phone systems were formerly made by Lucent Technologies and prior to that AT&T.


AVAYA enables businesses to achieve superior results by designing, building and managing their communications infrastructure and solutions. For over one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, AVAYA's embedded solutions help businesses enhance value, improve productivity and create competitive advantage by allowing people to be more productive and create more intelligent processes that satisfy customers.


The Avaya IP Office 500V2 phone system is the newest hardware platform version of the Avaya IP Office and I would recommend using software version 7.0 as no licenses are needed to make it functional and the software is accessible to the general public whereas higher versions need a license to be functional and the software is not available to the general public and is more complicated to program. 


The IP Office has replaced the Avaya Partner ACS system.

Some of the highlights are below:

IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.

The Avaya IP Office 500V2 Phone System Supports up to 4 slots for base and daughter cards on its chassis and up to 12 Expansion Modules and up to 384 analog, digital or IP phones and a combination of  various trunk types such as E1, T1, PRI, ISDN and analog loop or ground start lines.  Up to 192 T1 channels, up to 240 E1 channels, up to 16 analog trunks can be on the IP 500V2 chassis by using the Analog Trunk Module 4 (ATM4) daughter card that works in conjunction with IP500V2 Base Cards and more analog trunks can be added by using Analog 16 Expansion Modules. UP to 148 optional voice compression channels can also be used and the IPO 500 V2 can also connect up to1,000 users over 32 locations!

Messaging on the IP Office 500V2 comes in a few packages – Essential/Embedded VoiceMail and Preferred Edition/VoiceMail Pro.  Essential/Embedded VoiceMail is more than adequate for most small businesses and does not need a PC to act as a server. It supports up to 6 ports/simultaneous users (2 initially included) and up to 25 hours of storage capacity (15 initially included).  It supports up to an amazing 40 independent configurable Auto Attendants that can support up to 40 separate companies and up to 12 menu items per Auto Attendant with features such as dial by name/number, fax routing etc.

The Preferred Edition/VoiceMail Pro is the most advanced messaging option and does require a dedicated PC for a server and can handle up to 40 ports/simultaneous users and has many advanced features.  To fully use the IP Office and it’s features the Preferred Edition/VoiceMail Pro is needed.  To see more features please review chapter 13 of the IP Office 7.0 Product Description.

 For some of the IP Office 500V2 system features see below:


  • Caller ID
  • Hold
  • Toggle
  • Hold Call Waiting
  • Music On Hold
  • Park
  • Automatic Call Back
  • Direct Inward Dialing
  • Transfer
  • Distinctive and Personalized Ringing
  • Voice Mail Indication Light
  • Visual Voice
  • Absence Text
  • Call Tagging
  • Reclaim Call
  • Hunt Groups and Enable/Disable options
  • Hunt Groups: Sequential, Collective, Rotary, Longest Waiting, Multi-Site, Community, Night Service, Time Profiles, Queuing, Announcements
  • Contact Center Features: Login, Monitor Calls, Acquire Call, Queue Threshold Alert,  
  • Call Waiting
  • Do Not Disturb
  • Dial Plan
  • Paging
  • Intrude
  • Inclusion
  • Hot Desking
  • Remote Hot Desking
  • Relay on/off/pulse
  • Pickup
  • Call Recording
  • Telecommuter Mode
  • Twinning and Mobility
  • Telephony on a PC
  • Appearance buttons
  • Line Appearance
  • Alerting/Ring Tone for Covered Calls
  • Bridged Appearance Buttons
  • Call Coverage
  • External Call lamp Indication
  • Account Codes
  • Authorization Codes
  • Dial Emergency
  • Call Barring
  • Alternate Route Selection (ARS)
  • Maximum Call Length
  • Transferable Dial Out Privilege
  • Idle Line Preference
  • Call Forwarding on Busy
  • Call Forwarding on Do No Not Disturb (DND)
  • Call Forwarding on Voice Mail (VM)
  • Call Forwarding on No Answer
  • Call Forwarding Unconditional
  • Call Forwarding Hunt Group
  • Call Follow Me
  • Coverage to Operator
  • Call History
  • Centralized Personal Directory
  • Centralized System Directory
  • Self-Administration
  • On Hook Dialing
  • Inbound Call Handling
  • Incoming Call Routing
  • Queues
  • Call Monitoring
  • Conference Calls of up to 128 channels (64 member maximum)
  • Small Community Networking up to 1,000 users across 32 locations
  • Dial on Pickup
  • Off Hook Operation
  • E911/Emergency Call
  • System Short Codes


 Top of Page 

Below I am going to list some notes and some answers to some commonly asked questions and solutions for the Avaya IP Office.

I sell used Avaya IP Office 500 Version 2 SD Cards that have licenses on them that can be reused at a fraction of the original cost - see Avaya IP Office Voice Mail Etc. !  To that end see my notes below for SD card management tips and upgrading tips.

I don't know what version of IP Office software is loaded onto the SD card is, but to clear it out and to default it and on how to reformat and to recreate it with the IP Office software level of your choice and how to default the SD card and to upgrade the SD card see below also see below for downloading administrative software and BIN files etc.


What I do with SD cards when I get them is I reformat and recreate them to 7.0(36) as that is the highest software version where no licenses are required for full basic functionality and then I default the SD card so the IP address is set to default and it is easy to get into.


See instructions below:


To reformat and to recreate an SD card.


To see the notes on reformatting and recreating and upgrading/changing software on an SD card on the Installation guide see IP Office 7.0 Installation Instruction


See page 74



The first thing to do is to use the version of Manager that you want to set the SD card to be.  So if you want to set the SD card to software version 7.0(36) then you need to use or download the 7.0(36) version of IP Office Manager.


See different versions below to download:









Then to reformat and to recreate the SD card you open up the version of Manager you want the SD card to be set to.  DO NOT LOG INTO THE IP OFFICE when the Manager opens.


Insert the SD card into the PC you are using.  Once the PC opens up the SD card close the window to the SD card.


Then in Manager go to File<Advanced<Reformat and select Mu-Law or the desired format version you want and then select the SD card on your PC to apply it to.


Then to recreate the SD card go to File<Advanced<Recreate and select Mu-Law or the desired format version you want and then select the SD card on your PC to apply it to.


This will take up to 15 minutes or so.


To see the notes on reformatting and recreating and upgrading/changing software on an SD card  on the Installation guide see IP Office 7.0 Installation Instruction


See page 74


To default the IP Office 500V2 Processor SD Card:


My advice is to never use the reset button to default the Avaya IP Office 500 V2 processor as I have had customers completely lose the system firmware and break the processor.


Also if you are able to get into Manager you can go to FILE<ADVANCED<DEFAULT and that works fine.


See below to default if you can’t get into your Avaya IP Office.


Make sure the IP address of the PC you are using is the same IP address as the IP office – see IP Office Setup Guide


You will need a straight through DB9 Female to DB9 male Serial Cable.


Hyperterminal software.  I use an old Dell Laptop.


See installation guide below:


IP Office 7.0 Installation Instruction


Search or “CTRL+F” by “HYPERTERMINAL” page 144 – set those settings on your HYPERTERMINAL software and save it to IP OFFICE settings or something.


Then see page 146 for erasing the configuration and security settings via the Boot Loader where it asks you press the “Escape Key” every second to get the Boot Loader message to display and then to type in AT, AT-X1, AT-X2 & AT-X3 all followed by Enter on the keyboard with OK responses – then restart it to let it reboot.

After defaulting and rebooting it will load in QUICK MODE.  To get of Quick Mode just make a change and save it and it will reboot.  Upon opening it after this reboot it will be in IP Office/Standard mode where you can begin to do the programming. 


Make sure to save your configuration file so you’ll have the programming if you need it later!





Expansion Modules:

When powering up the phone system you will need to power up the Expansion Modules first with them being connected to the Processor via Shielded Cat5 cables into the IP Office 500 V2 Processor Expansion Module Ports on the back of the Processor until you have a green light on the modules - then Power up the IPO 500 Version 2 Processor and then it should see the Expansion Modules.


For more information see the IP Office 7.0 Installation Instruction


For Expansion Modules to be seen by the IP Office Processor the Processor and the Expansion Module usually need to be on the same software level.




To upgrade and or downgrade or to change the software of your IP Office Processor.


Keep in mind that the Manager software must match or be a higher version than the software level of the system for it to see it and to be able to log into the IP Office.    So if your system is at 7.0(36) your Administrative software must be 7.0(36) or higher.


Save the BIN Files to a folder in


C:\Program Files (x86)\Avaya\IP Office\Manager


In there make a folder for BIN Files.


Like I did.


C:\Program Files (x86)\Avaya\IP Office\Manager\IPBins


Save the BIN Files there.


Then in Manager.


Go to File<Change Working Directory.


Leave the first option alone labeled Working Directory (.cfg files) that should be point to C:\Program Files (x86)\Avaya\IP Office\Manager.


Make the change in the second option down where it says Binary Directory (.bin files) Point it to the folder of the BIN Files you want to move the software to – such as to 9.1.12 or in my example to C:\Program Files (x86)\Avaya\IP Office\Manager\IPBins\9_1_12_0_212_BINS).


Then do File <Advanced<Upgrade and proceed.


The password when upgrading is “password”


My advice is to do incremental upgrades meaning to go from 7.0(36 to 8.0 to 8.1 to 9.0 to 9.1 etc.  There are important files that may be beneficial for you in each version.












ADMIN5_0_26 (1).exe

Release 4.2.23 Complete Version

Release 4.1.12 Complete Version

Release 3.2.69 Complete Version


Release 3.1.65 Complete Version













The IPO 500 V2 Processors/cabinets/chassis have a memory.  The first time they are powered up or on the initial boot where calls are made the software version of the SD card sets the software rights of the 500 V2 Chassis/processor.


So if the processor was originally powered up and made calls and the software version of the SD card was 6.0 the Processor is software version is set at 6.0 and to go to 6.1 or higher an upgrade license is needed/required to clear the “License Required” error message.


Then any version over 8.0 for basic functionality requires an Essential Edition license.  For software versions R 6-7 the Essential Edition license is included for free.


All I test for is up to the highest version of 7.0 - which is 7.0(36).  If the Processor does not have the rights to be at 7.0 the digital phone connected to the system will say, "License Required".


To fix this I the downgrade to the next highest software version of 6.1, if the phone still displays, "License Required" I then downgrade to 6.0.


So if you want a system over software version of 8.0 then you need to buy an Essential Edition license. 


To upgrade the system you need BIN Files saved to your Administration PC that the 500 V2 accesses to upgrade the processor.


The only way to find out what software version your IPO 500 Version 2 Processor can go to over version 8.0 is to first have the Essential Edition License and then to just try the upgrade.  If you get the, "License Required" then you don't have the rights.


I don't take the time to explore over software version 8.0 as an Essential Edition license is required for me to do this and this costs $215.00.


When doing this please keep in mind other variables such as the phone being used to test this and its software compatibility such as a 9508 digital phone only is supported on release 7.0 and higher and it will show license required on IP Office versions 6.1 and 6.0.  I recommend using a 5410 digital phone or a phone that will work on IP Office release 6.0.


Other things to keep in mind are the base cards being used such as  a version 2 combination card 700504556 that only works on IP Office Release 8.1 Feature Pack 1+  8.1 (69).


For a good source on Hardware and Software compatibility see IP Office 9.1 Installation Guide starting on page 380.

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